Many merchants are under the misconception that if they receive an authorization for a transaction, then there is no fraud risk for that transaction. This is not true in any case, and especially not true for e-commerce merchants. It is important for e-commerce merchants to understand e-commerce card acceptance rules in order to mitigate their risk.
All e-commerce merchants:
- Must receive an authorization. If the card is not reported stolen and the funds are available, then the transaction will most likely be approved. E-commerce merchants MUST understand that an authorization does not prove that the card is valid or that the card is being used by the actual cardholder.
- Are subject to their issuer's card not present chargeback rules. This means that an e-commerce merchant can be held financially responsible for a transaction even if it has been approved by the issuer. This is due to the increased fraud risk associated with no signature and no card imprint.
- Are eligible to participate in Verified by Visa or other card issuer sponsored merchant risk mitigation programs.
- Must enter an accurate ECI (Electronic Commerce Indicator) with each transaction. This indicator is sent by the payment gateway and notifies the issuer that the transaction is an e-commerce transaction to assist the issuer in making an informed authorization decision.
- Must be in compliance with the Payment Card Industry Data Security Standard.
- Must never store Card Verification Value 2 (CVV2) or other card security codes as they pertain to the issuers.
This is just some of the very valuable information contained in Visa's E-Commerce Merchants' Guide to Risk Management. NMA highly recommends that all ecommerce merchants click the preceding link and familiarize themselves with this important document.






