Website Requirements

To meet the card issuer's requirements, your website must meet specific criteria in order to be approved for ecommerce transactions.    Certain content or features should be clearly displayed on your website. These elements are intended to promote simple understanding and ease of use for your customers and reduce potential disputes and chargebacks.

• Customer service contact information. Customer service telephone number as well as email address should be clearly displayed on every page of the website, on shipping materials and on monthly statements. If customers cannot contact you when they have a question, they will contact their card issuer which may result in a chargeback.
• Policies. Return, refund, cancellation and delivery policies should be available to online customers through clearly visible links on your home page. You should also provide “clickthrough” confirmation for important elements of the policies to require customers to click on an "Accept" or "Agree" button to acknowledge that they understand and accept these policies.
• Order and refund confirmations. Send email confirmations and summaries within one business day of processing orders and refunds. State time frames for refunds and indicate that a full billing cycle may be needed for the card issuer to apply the credit to the cardholder’s account.

For more information, please CONTACT NMA and a Customer Support Representative will be happy to assist you!